1. The ‘Hire Company’ is Willow Tree Events
2. The ‘Client’ refers to any individual, firm, or corporation hiring equipment or appoints services from the ‘Hire Company’.
3. The ‘Equipment’ refers to all furniture, decor, linen, lighting and associated packaging and storage containers supplied to the ‘Client’.
4. The ‘Event Date’ refers to the day of the wedding or event supplied by the ‘Client’ to the ‘Hire Company’.
DEPOSIT & PAYMENTS
A 50% deposit is required within 7 days of receiving your invoice. After this time, all requested Equipment will be made available for public hire again. Full payment is required a minimum of 14 business days prior to your booking date.
Please be advised deposits are non-refundable, non-transferrable and cannot be exchanged for a credit note.
The hire period is for a term agreed upon between the ‘Hire Company’ and the ‘Client’. Overdue returns will incur an additional cost.
SPECIFIC PRODUCT HIRE CONDITIONS
Backdrops – All Decals (Stickers), Balloons, Flowers or any form of decoration that was not supplied with the Backdrop needs to be removed ready for pickup for the Hire Company.
Plinths – All Stickers need to be removed from Plinths, and balloons removed from inside GHOST Plinths.
Arbors & Arches – Balloons, Flowers or any form of decoration that was not supplied with the Backdrop needs to be removed ready for pickup for the Hire Company.
Cake Stands – Cake Stands should be wiped down with a Microfibre cloth that is a little damp and then dried with a dry towel.
All dessert residue must be removed from the cake stands. Do not wash Cake Stands under the sink as this will damage the cake stands entirely. If the Cake Stands requires cleaning after being returned, a cleaning fee will be deducted from the Clients bond prior to bond return, at a per hour rate of $40.
Glassware – All glassware needs to be thoroughly washed, dried and returned in the boxes supplied. If the glassware requires washing after being returned, a cleaning fee will be deducted from the Clients bond prior to bond return, at a per hour rate of $40.
DAMAGE TO ITEMS
All hire Equipment is quality checked, counted and cleaned prior to collection. The Client must notify the Hire Company of any missing items, damage or dissatisfaction within 8 hours of receiving the order. Otherwise any damage or uncleanliness of equipment shall be deemed the Clients accountability.
Upon delivery of the Equipment and until the return of the Equipment to the Hire Company’s premises
The Client has full responsibility of all Equipment hired. The client shall protect the equipment from the elements during the time of hire. It is the responsibility of the client to see that the equipment is stored safely. The Client agrees to pay full replacement cost of any Equipment badly damaged, lost or stolen during their hire period, including any lost packaging, storage crates, bags or bubble wrap associated with the Equipment. The client agrees to pay any repairing costs to damaged equipment. Any damaged Equipment will be decided by the Hire Company if it can be repaired or require replacement. Burns, holes, tears, water damage or other similar damage to Equipment shall be replaced at full cost to the Client. Should the Equipment not be returned by the agreed date following your event you agree to pay for continued hire fees.
Cancellations/ Date Changes and Booking Changes
As all bookings are secure and hire Equipment removed from inventory and not able to be supplied to another client once booked. Refunds will be based on the following.
31 days+, a full refund will be provided, excluding a $25 administration fee
14 days or less – no refund will be provided
All cancellations and date changes are to be requested in writing for the consideration of management. Approval for date changes will be subject to the Hire Company’s discretion. Equipment can always be added to your booking, subject to availability. Individual items can also be removed from your invoice until 4 weeks prior to your scheduled Event Date. Items will not be able to be removed from your final invoice after this time.
Security Bond of $200 bond payment is required for all bookings and will be returned via Bank Transfer, within 48 business hours, once all items are returned, counted and checked. Should any equipment be found to be unclean, damaged, missing or require replacement, the Client will be invoiced for the cost to clean, repair or replace of the item. Should the invoice not be paid within 7 days the Hire Company reserves the right to deduct charges from the nominated bond as agreed to by the Client.