TERMS AND CONDITIONS OF HIRE
- The ‘Hire Company’ is Willow Tree Events
- The ‘Client’ refers to any individual, firm, or corporation hiring equipment or appoints services from the ‘Hire Company’.
- The ‘Equipment’ refers to all furniture, decor, backdrops, tables and associated packaging and storage containers supplied to the ‘Client’.
- The ‘Event Date’ refers to the day of the event supplied by the ‘Client’ to the ‘Hire Company’.
DEPOSIT & PAYMENTS
A 50% deposit is required within 3 days of receiving your invoice. After this time, all requested hire equipment will be made available for public hire again. Full payment is required a minimum of 14 business days prior to the Client’s Event Date.
Please be advised deposits are non-refundable, non-transferable and cannot be exchanged for a credit note.
Delivery cannot be confirmed unless full payment has been received 14 days prior to event.
Items will not be held without a deposit. Client has 3 days within invoice issue date to secure items with 50% deposit. If order is placed less than 7 days from Event Date, then payment in full is required within 24 hours from invoice issue date.
The Client agrees to pay any expenses incurred or loss suffered by the hire company as a result of breach by the Client of its obligations pursuant to these terms (including legal and debt recovery costs).
The hire period is for the Event Date supplied by the Client to the Hire Company. Overdue returns will incur an additional cost.
HIRE CHARGES & DELIVERY
All prices exclude GST and delivery charges unless otherwise stated.
A minimum hire charge of $150 applies on prop hire, excluding GST and delivery charges for all bookings.
Amount quoted is for use of the Hire Equipment for the period of time stated in the contract.
Unless otherwise specified, any delivery and pick up quotation assumes:
(a) delivery, and pick up of Hire Equipment is provided during ordinary hours of 7:00am to 11:30pm;
(b) any delivery and collection outside ordinary delivery hours will incur an extra surcharge;
(c) it is the responsibility of the Client to ensure measurements of Hire Equipment supplied by the Hire Company is appropriate for the event space including ceiling heights, door and stair access. If at the time of delivery Hire Equipment does not fit, the Hire Company has the right to refuse delivery with no refund of hire cost. If additional delivery is required the Client is subject to redelivery charges;
(d) public holiday surcharge applies to all bookings on public holidays;
(e) delivery being made to street level;
(f) if delivery is required to higher ground level, the Hire Company must be notified before deposit is paid as extra surcharge applies. If upon delivery there are stairs that the Hire Company was not
previously notified of, the Client must pay an additional upstairs fee to the Hire Company before delivery commences;
(g) grounds or floors being level and clear;
SPECIFIC PRODUCT HIRE CONDITIONS
Arbors & Arches – Balloons, flowers or any form of decoration that was not supplied with the Hire Equipment needs to be removed ready for pickup for the Hire Company.
Backdrops – All decals (stickers), balloons, flowers or any form of decoration that was not supplied with the backdrop needs to be removed ready for pickup by the Hire Company.
Cake Stands – Cake stands should be wiped down with a microfibre cloth that is a little damp and then dried with a dry towel. All dessert residue must be removed from the cake stands. Do not wash cake stands under the sink as this will damage the cake stands entirely. For D.I.Y hire if the cake stands require cleaning after being returned, a cleaning fee will be deducted from the Client’s bond prior to bond return, at a per hour rate of $40.
Drink Dispensers – Need to be thoroughly washed, dried and returned in the boxes supplied. If the glassware requires washing after being returned, a cleaning fee will be deducted from the Client’s bond prior to bond return, at a per hour rate of $40.
Plinths – All stickers need to be removed from plinths, and balloons removed from inside ghost plinths.
DAMAGE TO ITEMS
All Hire Equipment is quality checked, counted and cleaned prior to collection. The Client must notify the Hire Company of any missing items, damage or dissatisfaction within 8 hours of D.I.Y hire collection or delivery. Otherwise any damage or uncleanliness of equipment shall be deemed the Client’s accountability.
Upon delivery of the Hire Equipment and until the collection of the Hire Equipment by the Hire Company the Client has full responsibility of the Hire Equipment. The Client shall protect the equipment from the weather elements. Hire Equipment is not suitable for exposed outdoor use. It is the Client’s responsibility to notify the Hire Company if Hire Equipment will be outdoors. Outdoor use is permitted under the condition that it is undercover such as marquees, pergolas, carport, terraces. Outdoor wedding ceremonies are permitted provided there is a wet weather contingency plan.
All deliveries of Hire Equipment require level and steady ground for safety and insurance purposes.
It is the responsibility of the Client to ensure that the Hire Equipment is stored safely. The Client agrees to pay full replacement cost of any equipment badly damaged, lost or stolen during their hire period, including any lost packaging, storage crates, bags or bubble wrap associated with the Hire Equipment.
The Client agrees to pay any repairing costs to damaged Hire Equipment. Any damaged to Hire Equipment will be decided by the Hire Company if it can be repaired or requires replacement. Burns, holes, tears, water damage or other similar damage to Hire Equipment shall be replaced at full cost to the Client. Should the D.I.Y Hire Equipment not be returned by the agreed date following the Event Date the Client agrees to pay for continued hire fees, at a rate subject to the items hire rate per day.
CANCELLATIONS/DATE AND BOOKING CHANGES
Please be advised in the case of cancellation by the Client deposits are non-refundable, non-transferable and cannot be exchanged for a credit note.
All cancellations and date changes are to be requested in writing for the consideration of the Hire Company. Approval for date changes will be subject to the Hire Company’s discretion. Hire Equipment can be added to your booking at any time, subject to availability. Individual items can be removed from your invoice 8 weeks prior to your scheduled Event Date. Items will not be able to be removed from your final invoice after this time.
In the case that the Hire Company is unable to provide the goods, then the Hire Company may:
(a) make changes to the goods provided that the end performance is not materially prejudiced; or
(b) cancel any order (even if it has already been accepted) by notice in writing.
The Client may cancel an order but will forfeit all booking deposits. For orders cancelled 14 days prior to the Event Date, the balance of the invoiced fee is due in full.
BOND FOR D.I.Y HIRES
Security Bond of $200 bond payment is required for all D.I.Y hire bookings and will be returned via Bank Transfer, within 72 business hours, once all items are returned, counted and quality checked against our terms and conditions of hire. Should any equipment be found to be unclean, damaged, missing or require replacement, the Client will be invoiced for the cost to clean, repair or replace the hire equipment. Should the invoice not be paid within 7 days the Hire Company reserves the right to deduct charges from the nominated bond as agreed to by the Client.