Quotations and Contacting Willow Tree Events 

How do I request a quote?

1. Browse all products available via the products section
2. Enter the quantity required in the quantity box under your desired product(s) and click the “Add To Quote” button
3. Once you have selected all the products you require, you can review your “products in the quote” via the link located on the menu of every page
5. Proceed to check out and fill out all required fields.
6. Click “Submit Quote” if you are ready to request a quote
7. We will respond to enquiry within 24 hoursduring standard business hours with a detailed quote.

Is there a minimum order?

Yes.  Willow Tree Events has a minimum order policy as follows
A minimum order of $150 applies on all orders.
We offer DIY hire pick-up on smaller items. These items are available for pickup from our warehouse. Security Bond applies and T&C’s must be adhered.

What are your office hours?

Monday: 10:00am – 5:00pm

Tuesday: 10:00am – 5:00pm

Wednesday: 10:00am – 5:00pm

Thursday: 10:00am – 5:00pm

Friday: 10:00am – 5:00pm

Saturday: CLOSED

Sunday : CLOSED

Delivery and Collection

Are delivery and collection included in the hire charge?

No. Delivery & Collection fees are additional charges based off the amount of items hired, location, accessibility and hours of collection time. To request a full quote please fill out all required information in the request a quote page.

What time will my delivery be?

Delivery Schedules are allocated on the week of the event and will be based off the start and finish time of your event. You will be contacted on Monday week of your event with a 1 hour delivery time window and 1 hour collection time window.
We will always aim to deliver at a minimum 3 hours prior to your function start time to allow for setup and decorations to occur.

Where applicable venues with restricted access times will be noted and we will work within these time frames.
Please note once delivery & collection times have been allocated these times are set in the schedule.

Can I arrange ‘after hours’ delivery or collection?

Yes. We offer after hours delivery and collection. Additional charges apply.

Why do you charge an upstairs fee?

As a large majority of our items are heavy and fragile, we charge an upstairs fee to accommodate additional staff who are required to attend upstairs deliveries.

What happens if I don’t need or have space for all of the items once they have been delivered?

It is the responsibility of the client to ensure there is adequate space or room for the items delivered. All measurements of items are provided on our website and on invoices.

Once equipment has been confirmed, paid and delivered we will not be able to offer a refund if the items do not fit.

Can I collect the items?

Small DIY hire orders can be collected from the Willow Tree Events Warehouse. Items available for DIY hire have a special note on the product page. This mostly includes cake stands, easels and single discs.

Items must be collected on Friday prior to the event and returned on Monday.

All items picked up from the warehouse will require a security bond until items are returned.

Invoicing 

How do I secure my booking?

We require a 50% deposit paid within 3 days from initial invoice issue date. Deposits are non-refundable, transferrable and cannot be exchanged for a credit note. Please ensure you read full terms and conditions upon invoice issue.

What are your payment options?

We accept payment via direct bank transfer and over the phone Mastercard/VISA card payments. Payment instructions are noted on all booking invoices.

My event got cancelled, can I get a refund on my 50% deposit?

Unfortunately, because the props were taken out of inventory and secured for your event, we cannot refund 50% deposits based on cancellations.

Deposits are non-refundable, transferrable and cannot be exchanged for a credit note.

General Enquiries 

Can you apply my decal to the hired props?

No. Due to our strict delivery schedules Willow Tree Events staff cannot apply decals to props. We are more than happy to allow use of stickers on our props however, we cannot apply it.

Do you supply florals, balloons, decals and desserts?

Willow Tree Events is prop-hire based only, meaning we do not supply florals, balloons, decals or desserts.

We have created a ‘Find a Supplier’ directory of event vendors in Melbourne to help clients complete all the moving parts of their events. Visit the ‘Find a Supplier’ tab in our menu to see the list of vendors.

Do you ship overseas?

We do not ship our props overseas, they are only available for hire in Melbourne, Australia.

Can I visit your warehouse to view props in person?

Yes, we take warehouse appointments by consultation only. There is a $40 p/h consultation fee for a one-hour time slot where we can discuss what you are looking to hire and put it together for you.

If you proceed with your quote that $40 fee is applied as a credit to your booking. We take appointments on Thursdays, please send us an email with your requested time slot.